File a claim
If we lost or damaged your laundry, tell us within 72 hours of delivery and we'll make it right.
Blue Bag Protection at a Glance
Eligible items valued at 60% of established value
$160 maximum per individual item (the bag itself is not an item)
$1,000 maximum for the entire order
Claims must be reported within 72 hours of delivery
New claim
Only delivered orders within the 72-hour claims window can be claimed.
Photos upload securely with your claim — show the damage or the item you received.
A purchase receipt helps us value a lost or damaged item fairly.
My claims
Sign in to see your claims.